As an internationally known expert on sales and customer service, a best-selling author, and a dynamic and entertaining speaker, Hal Becker makes more than 140 presentations a year to organizations that include IBM, Disney, Blue Cross, AT&T, Nordstrom, New York Life, American Greetings, Continental Airlines, U.S. Post Office and hundreds of other companies and associations.

At the young age of only 22, Hal became the #1 salesperson among a national sales force of 11,000 at Xerox Corporation. Six years later in 1983, it was that same passion and energy that helped him survive terminal cancer only months after launching Direct Opinions, one of the first customer service telemarketing firms which now conducts over 2,000,000 calls per year with offices throughout the U.S. and Canada.

In 1990, Hal sold Direct Opinions to devote time for lecturing and promoting his national bestseller Can I Have 5 Minutes of Your Time? Now in its 15th printing, it is used by many corporations as their Sales Bible. He has also authored another runaway bestseller, Lip Service, one of the nation's foremost books on customer service. His most recent book, Get What You Want, is a fun, upbeat and fresh approach to negotiating.

Hal has been featured in publications including The Wall Street Journal, Success, Inc. Magazine, Nation's Business and hundreds of newspapers and radio/TV stations around the world. Hal is currently syndicated in more than 45 publications.

Hal has received the Toastmasters International Communication and Leadership Award. He is one of only eight people in the world to be given this honor.

Hal also founded the nonprofit Cancer Hotline of Cleveland, a telephone service that provides support and information for cancer patients and their families. (He donates proceeds of his books to this cause.)

• Power Selling: What Makes a Top Salesperson - Power Selling is the most highly-charged comprehensive type of training your sales people will ever have. Using his own experience as Xerox's #1 salesperson, along with a 10-step common sense, Hal provides a back-to-basics approach to give your sales team what they need to succeed.
  
  
• Customer Service: How to Keep Clients for Life - Getting the customer is easy; it's keeping the customer that's the hard part. Hal's fun, upbeat approach will show you the fastest way to improve your customers' satisfaction and your company's image. You will learn how to understand the customer's needs, how to build long-term relationships, and why "creative opportunities" are essential in ensuring exceptional customer service.
  
  
• Sales Management: How to Manage People, Not Paper - Traditionally, salespeople are trained to think competitively - which is fine, up to a point. How do you prepare them to achieve greater results by building a cohesive team? Hal's six-step approach introduces sales managers to the fundamental coaching and management principles used by the world's top training companies such as IBM, Xerox, Proctor & Gamble, and Disney.
  
  
• Executive Coaching: Going to the Next Level - Most senior executives have never had formal training with respect to coaching and leadership techniques. In most seminars or workshops the speaker usually tells participants what to do. Here, Hal spends the day observing, listening and offering feedback on improvements. This program has been extraordinarily successful with Fortune 100 companies as well as small business.