For the past twenty-five years, motivational, inspirational speaker James Lloyd has captivated and inspired audiences on five different continents. He magically engages listeners with his genuine down-home approach; a unique blend of timely humor, insightful knowledge, contagious enthusiasm and personal sharing.

James plucks his poignant stories from a background rich in training, leadership development, sales, customer service and, as he puts it, just "good ol' living." While memorably weaving this all together, James displays a remarkable gift to touch people's hearts. His mentor in storytelling was a Lubbock, Texas native: Richard Rogers.

James strongly believes - and lives - his motto: Laughing...Learning...Living.

• "James did an OUTSTANDING job! The crowd raved about him. He has a gift to incorporate our industry and previous comments made at the general session into his speech that enabled our audience to connect. He personalized it as best as anyone possibly could have." - Illinois Association Executive
  
  

• Dazzling Service - This speech is a call to set new standards in service. This is an advanced interactive discussion. Topics include listening, serving, honoring and apologizing.
  
  
• Loyalty - This keynote speech discusses the question, "What does it require to keep a customer loyal? A highlight of this experience is when the entire audience vows to never again utter the ultimate word of indifference, "whatever."
  
  
• The Top 10 Most Effective Customer Service Techniques - This is a two-hour customer service session in which James shares his top 10 most effective customer service techniques gathered from 10 years of experience in the field. This speech also features his famous top 10 Phone Connectors.
  
  
• Life's Three Burning Questions - James Lloyd's research has shown that every person asks themselves the same three questions at the end of their life. The secret to happiness and productivity is to begin answering them now. This presentation is both personal and powerful, and is among his most requested.
  
  
• Great-Full! - This speech presents a unique view of gratitude. When we begin looking for the positives, instead of the negatives, wonderful things happen. Morale increases, teamwork abounds, and retention strengthens.
  
  
• Yield to New Ideas - This speech presents methods for employees and employers to find the positives with change. Whether it is a corporate merger, corporate restructuring, or downsizing; finding the positives in change will create an environment of growth and loyalty.
  
  
• Dazzling Patients - This captivating keynote speech enlists healthcare institutions to rate and compare their customer service, deal with patient complaints, and learn 10 practical ways to honor patients of the 21st century. It addresses the issue of apologizing with regard to lowering and/or discouraging lawsuits.