Accountability, responsibility and ownership are put into action when we ask better questions such as, "How can I adapt to the changing world?" "What can I do to develop myself?" and "How can I contribute today?" When we think like this, we use our talent, skills, and time to solve problems, enhance relationships, and accomplish team and personal objectives. The automatic result is a stronger organizational culture and enhanced morale. Only then can we make great things happen.

John G. Miller is the author of QBQ! The Question Behind the Question and Flipping the Switch: Unleashing the Power of Personal Accountability. In January 2010, his new book Outstanding: 47 Ways to Make Your Organization Exceptional will be published.

• Personal Accountability and the Question Behind the Question (QBQ) - Have you ever heard questions like these?
  
  
  • "Why do we have to go through all this change?"
  • "When is someone going to train me?"
  • "Who dropped the ball?"
  • "When are we going to find good people?"
  • "Why can't they communicate better?"
  • "When is that department going to do its job right?"
  • "Who's going to solve the problem?"
  
  If you have, then your organization is like most: suffering from Blame, Complaining and Procrastination. Nothing brings down the morale of the team and the individual like these common problems. They are extremely costly as goals are not met, factions are created, stress is increased, and our attitude toward each other, the entity we represent, and even ourselves suffers. The solution is practicing personal accountability.
  
  As a keynote presentation or an interactive workshop, "Personal Accountability and the QBQ!" enables organizations and individuals to:
  
    • Boost morale   • Adapt to change   • Strengthen teamwork   • Enhance communication
    • Increase productivity   • Foster creativity   • Develop people   • Build effective teams   • Solve problems